Refund Policy

At AtoZ Exam, we strive to provide the best quality digital content to our customers. We believe in complete customer satisfaction and aim to provide a hassle-free experience for all our users. However, we understand that there may be instances where you may not be completely satisfied with our product. In such cases, we have a fair and transparent refund policy that is designed to protect your rights as a consumer.

Refund Eligibility

Our refund policy is applicable for digital products purchased on our website. To be eligible for a refund, you must meet the following criteria:

The product must have a technical fault that we cannot fix within 7 days of purchase.
The product must not match the description provided on our website.
The product must not have been accessed or downloaded by you.
The request for a refund must be made within 7 days of purchase.

Refund Process

To request a refund, please send an email to our customer support team at exam@atozlibrary.in with your order details and reason for the refund. Our team will review your request and respond within 5 business days.

If your refund request is approved, we will process the refund within 5 business days. Please note that it may take up to 10 business days for the refund to reflect in your account, depending on your bank or payment method.

Refund Exceptions

Please note that the following products are not eligible for refunds:

Products purchased during a promotional offer or sale.
Products that have been accessed or downloaded by you.
Products that have been customized or personalized for you.
Products that have been purchased through a third-party website or retailer.

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at exam@atozlibrary.in Or Contact Form. We are available 24/7 to assist you and ensure that you have a satisfactory experience with our products.